Frequently Asked Questions
Mexican Bark
FREQUENTLY ASKED QUESTIONS
Are all the products shown on the page available?
All products displayed with the ADD TO CART option are available for sale. If they are out of stock, we will indicate on the page if they are out of stock. Items are constantly rotating and some are made to order, so they may appear out of stock and be restocked today or in a few weeks.
I want more details about a particular product. What can I do?
You can check the specifications for each product at the bottom of the individual product page. If you have any other questions, you can contact our customer service team by calling 322-118-4569 from 10:00 a.m. to 6:00 p.m., Monday through Saturday, excluding holidays. We will be happy to answer your questions.
What is PayPal and how do I use it? Can I defer payments over several months with this payment method?
PayPal is an online payment method that allows you to save your card details in one place, without sharing them with the website where you make your purchase. If you don't have a PayPal account yet, don't worry, it's very easy to create one. You can do so at the time of purchase, indicating PayPal as the payment method at checkout. You'll be directed to the PayPal website where you can enter your card details, email address, and password to open the account, select the payment option you want, and select the current MSI promotion.
How can I know if my payment was approved?
Once your payment is approved, you will receive a confirmation email. If you can't see the email, don't worry, you can send a WhatsApp message to 322-118-4569. If there is any problem with the payment, we recommend contacting our Customer Service team by dialing 322-118-4569 . From 10:00 a.m. to 6:00 p.m., Monday through Saturday, excluding holidays. We'll be happy to answer any questions you may have.
How can I find out the shipping costs for my order?
Specific shipping costs are calculated in the cart based on the zip code entered.
How can I find out the delivery time for my products, or if applicable, choose the date?
In your CART, locate the product photo and description on the left side of the page (first column). Below the description, the latest delivery date for each product will appear. Once purchased, if your product is available for scheduling, you'll see a calendar with the available days to select the delivery date that best suits you. If your product isn't available for scheduling, we'll tell you the latest delivery date.
When will I receive my order?
Once your purchase has been approved, we will send you an email with the estimated delivery date, as well as scheduled delivery dates for applicable products. In case of any issues or delays, we will notify you in advance.
My order hasn't been delivered yet, but I regret the product. Can I exchange the product or request a cancellation?
Of course! If the item you originally ordered hasn't left our warehouse yet, you can easily exchange or cancel it. To modify your order before delivery, contact our Customer Service team by emailing contacto@cortezamexicana.com and calling 322-118-4569 or between 10:00 a.m. and 6:00 p.m., Monday through Saturday, excluding holidays, and we'll process the exchange or cancellation.
- If the value of the substitute product is higher, payment of the difference can be made directly over the phone with a credit/debit card or by bank transfer.
- If the replacement product is less than the original value, we'll refund the difference or you'll receive a coupon to continue shopping with us.
- If you wish to cancel, we will refund the amount paid using the same payment method.
How can I find out the status of my order?
You can send a WhatsApp message to 322-118-4569 with your order number to see the status. We'll notify you the day before each delivery by phone, email, or text message (the type of contact depends on the product type and the courier). For courier deliveries, you'll find the tracking number so you can track your shipment.
